Q: Took a long time to enter image capturing mode
A: It takes around14 to 19 seconds to turn on the control unit and enter image capturing mode, please contact your dealer if you generally experienced differently.
Q: Stuck on boot screen or turned into black scree during operation
A: Please ensure the lens is correctly attached to the control unit, and turn the lens Formatted: Font: Bold, Font color: Background1Formatted: Normal, No bullets or numberingclockwise (when facing the rear side of control unit) until it’s completely locked.
Q: Can I charge the control unit while using it?
A: Yes, you can charge the control unit when use it after activating UVC mode. To activate UVC mode, please enter Menu and then go to 10. UVC enable.
Q: Power indicator keeps flashing after shut down
A: This is an reminder for user to charge the control unit. (It requires 5-hour charging before the first use)
Q: How to make sure the machine is fully charged?
A: The power indicator will be off when the control unit is 100% charged.
Q: No indication of the power indicator when using the charging cradle
A: Please check if the mini-USB is correctly connected between the control unit and the charging cradle.
Q: Orange light and blue light flashing alternatively while charging, but the control unit is still low on battery even after charging for hours
A: Please check if the battery is installed in the control unit.
Q: I had disabled standby mode, but the control unit still switched to standby mode
A: Standby Disable setting returns to default value after re-boot the machine
Q: How to adjust the position of lens when mounted horus scope to slit lamp?
A: First, align the center of lens with the mark of eye height, and then, it’s just the same as operating a slit lamp for image capture.